Last updated: October 25, 2026
Personalized items are final sale
Every Qiyam mat is embroidered with the name you choose, so it cannot be resold. For that reason we do not accept returns or exchanges for change of mind, including choice of color, size or name.
If something is wrong, we will make it right
We will replace your mat or refund you in full if:
- it arrived damaged or defective;
- we sent the wrong design, mat color or embroidery color; or
- the name was embroidered differently from what you entered at checkout.
How to report a problem
- Contact us within 7 days of delivery at contact@qiyamats.com.
- Include your order number and clear photos of the mat and the problem.
- We will reply within 2 business days. In most cases you will not need to send the mat back. If we do ask for it, we will provide a prepaid label. Mats that come back to us are donated to a local mosque.
Please check your name before ordering
The name is embroidered exactly as entered, including spelling, spacing and capitalization. Arabic names are not translated or transliterated automatically. Mistakes in the name you entered are not covered, so please review the preview and order summary carefully.
Changes and cancellations
You can change or cancel your order within 12 hours of placing it, or until we start embroidering it, whichever comes first. After that, the order cannot be changed or cancelled.
Refunds
Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show the refund.
Questions
Email contact@qiyamats.com or write to Qiyam LLC, 4 Scotland Cir, Stafford, VA 22554.